From ordering to shipping, customs and exchanges, I’ve got all the details…
I’ve been receiving a number of questions on social media about my experience with ZAFUL South Africa. To my surprise, I even had a recruitment agent ask me about my experience because she saw that I had done a video on it! I love helping out wherever I can so I’m going to try my best to leave all the questions you’re dying to know right here where you can read if you’re not really into YouTube videos. Feel free to watch the videos instead if you’d like to see what some of the items look like.
What is ZAFUL?
Zaful is an online fashion retailer with a wide variety of clothing items such as tops, bottoms, denims and swimwear at reasonable prices (I say reasonable because in my honest opinion, they are not cheap but compared to South African prices they’re a lot better).
The ordering process is relatively simple, but checkout can be a bit of a pain. Once you’ve added all your items to your cart, you simply add a discount code (if you sign up with your e-mail, you’ll get tons of them and they’ll definitely come in handy) and then proceed to check out. For some reason, ZAFUL doesn’t pick up South African currency on their site so it converts it to U.S Dollars, which is the same amount but just a different currency. Once you’ve reached the payment process, you can go ahead and pay with credit card, debit card or PayPal (I’m unsure of the paypal method but checkout is safe even though I paid with debit card).
Shipping to South Africa & Customs
Yikes. This was definitely not the quickest process, but really not too bad. I believe that I received my first order 3 weeks after I purchased it and it was delivered to my house because apparently there is a South African warehouse somewhere in SA. The first time I ordered, I had no problems and the courier dropped it off with no charge whatsoever, but the second time I ordered more items (it was a bigger parcel than my first), my package was flagged by customs. I’m not sure how it worked the first time but the second time really got me fired up because it was a hassle to get in touch with the post office, find out why my parcel was flagged and then on top of paying R1700 for my second ZAFUL order, I had to pay a R1300 customs charge on top of that. Guys, when I tell you that it was the final straw for me, I meant it. Customs did me so wrong, on my intern salary, mind you. Just beware of ordering more than 5 items because I’m really not sure how the size issue works.
Quality & Sizing
I’m going to be really honest and say that ZAFUL’s swimwear is to die for. I’ve only ever had one issue with a swimsuit and that was the stitching that was sticking out (it looked messy, like it was coming apart), but I fixed it and now you can hardly notice it. Their clothes are a different story. I would highly recommend not ordering ANYTHING in white, because from my own experience, it is see-through as hell. Some of the clothing items look so cute in photos and once it arrives, it isn’t the best quality. For some reason, ZAFUL charges so much more for their clothing pieces than their swimsuits, which I don’t understand. Their sizing? Absolutely WHACK. I’ve had to order almost all my items in large even though I’m a medium. Their clothing and two pieces run small but their monokinis run true to size. I hate to say it but I really wasn’t impressed with their small clothing pieces, especially because they look so cute on their site.
I decided to return 3 items that did not fit and this is where I realized how bad ZAFUL’s customer support service is. It takes them 24 hours to respond to each message, which is really ridiculous and can be really frustrating. When I asked about their returns process, I was told that the returned items need to be sent to HONG KONG. Wow, I was at a loss for words. Then they said they’ll refund me the full amount for the clothing, but only a partial amount for the shipping. It cost me about R350 to return the package via airmail to Hong Kong and this could only be done through the post office (they ask you not to use DHL or other courier services, please do not ask me why). They also ask for a website to trace the parcel, an image of the receipt and details of the items. I only received my money a month later and this was after I had to follow up with them a few times.
Would I recommend ZAFUL? Yes, if you’re going to buy their swimwear, please go crazy, just read the reviews before you purchase an item so you know what the sizing is like. The reviews are found below each item to give the customer an idea of what others are thinking. As for their clothing, just be careful with sizing and don’t be too excited about the quality. I feel like the only thing I can really complain about are the clothing items I’ve received, their customer support and crazy returns process. Other than that, I’m really happy with some of the swimsuit items.
Have you ordered from ZAFUL before? Let me know your thoughts in the comments.